Frequently Asked Questions
Questions about Using REMplenish
I need help learning to use my REMplenish product.
If you've recently purchased a REMplenish product and need help, please check out our REMplenish User Support page for instructional videos, FAQs, troubleshooting for common issues, and additional resources.
Does REMplenish work for everyone?
Everyone can benefit from improved sleep and a healthier airway. Each person’s snoring or myofunctional needs are different. Some will see improvement more quickly than others; most will notice a change in 4-6 weeks of regular use drinking 25-60 oz of water daily. Consistent use is most likely to produce results. 93% of participants in our 2020 usability study reported improvements in snoring and 34% reported reduced daytime tiredness.
REMplenish focuses on reducing the vibration associated with snoring caused by weak muscles of the tongue and throat. It does not address nasal snoring (plugged nostrils resulting in a high-pitched snore).
Do I need to keep using REMplenish after I achieve the results I want?
Yes, if you stop using the device, there may be a gradual loss of improvements made. To maintain strength, continue using the REMplenish Myo-Nozzle at least twice a week or simply consider this to be part of how you drink water daily. Adjust use based on your individual needs.
Can REMplenish be used by children?
Yes, our new REMplenish Jr products are designed for children ages 3-9! You can order our REMplenish Jr™ Myo-Nozzle Plastic Bottle Kit (BPA-free) or a separate REMplenish Jr™ Myo-Nozzle which can be attached to any reusable straw 8-10mm in diameter (not included).
If the child is over 9 years old: Both the child "REMplenish Jr" and adult "REMplenish" Myo-Nozzles work the same, so it's sometimes a best estimate or preference for which to order. If your child is over 9 years old but is petite or has a small mouth, the Jr would still be a good choice. Otherwise, they can typically use the adult REMplenish products without problem. Both options work the same so both would provide benefit when used.
Should a 10+ year-old child use a REMplenish Jr or an adult REMplenish product?
The REMplenish Jr Myo-Nozzle is right sized for most children between the ages 3-9 years but can include older children or petite adults who may have a high or more narrow upper palate, a tongue restriction (tie) or have difficulty using the adult size. The mechanism of the REMplenish Jr and the adult REMplenish Myo-Nozzles are exactly the same so both sizes will typically work as intended.
How does REMplenish help prevent snoring?
The REMplenish Myo-Nozzle provides exercise which strengthens and tightens the base of the tongue which may reduce the risk of vibration and collapsibility of the airway related to snoring. In a 2020 REMplenish usability study, 93% of snorers reported a reduction in snoring, and 34% said they were more awake during the day. REMastered Sleep offers a risk-free 60-day moneyback guarantee. Most people notice changes after 1 month of use while others may notice improvement in just 1-2 weeks. Give REMplenish a try risk free for the first 60 days!
How long does the therapy take before snoring is reduced?
Most users notice an improvement in about one month of regular REMplenish use drinking 25-60 oz of water at least 5 days a week. Some may notice improvement more quickly while others may take longer. Consistent daily use is the best predicter of results. Improvement will level off over time and plateau at around 6 months of use. Ongoing weekly use of REMplenish will help maintain results attained.
Can REMplenish help with sleep apnea?
The REMplenish Myo-Nozzle is currently being used in a study at the Mayo Clinic for mild to moderate sleep apnea.Studies have shown myofunctional therapy/upper airway exercise is effective at helping with Obstructive Sleep Apnea. The REMplenish Myo-Nozzle is designed to make these exercises easy by strengthening the back of the tongue, which may reduce the risk of snoring and airway collapsibility. REMplenish is not a replacement for the treatment of Obstructive Sleep Apnea with a medical professional. We offer a 60-day risk-free money back guarantee allowing you to try it and see if it adds benefit to your other sleep apnea treatments!
Can REMplenish help with tongue thrust issues?
We recommend that you consult with a myofunctional therapist to address your tongue thrust issue. Many myofunctional therapists use REMplenish to assist with the correction of a tongue thrust and implement REMplenish at an appropriate time in therapy based on your individual needs. Myofunctional therapists have additional treatments and therapies to correct this issue.
Can REMplenish be used by someone with dysphagia?
The REMplenish Myo-Nozzle was designed and tested for IDDSI level 0 (thin) liquids. The myo-nozzle was also designed to strengthen the tongue and oropharynx to address snoring and sleep disturbances, not to address an oral or pharyngeal phase dysphagia in someone with penetration or aspiration symptoms. Your treating Speech Language Pathologist may trial using the nozzle when they have determined that you or your child is safe to swallow thin liquids. It is not recommended or intended to be used before a person can safely swallow thin liquids without assistance.
Which is the easiest product to use for people with disabilities/special needs?
This will depend upon your specific needs.
The REMplenish™ Myo-Nozzle Plastic Bottle Kit has the nozzle attached to the lid of the bottle and a small flip-top lid that can cover the nozzle. The lid of the bottle unscrews for refilling. The bottle weighs under 0.4 pounds when empty and a little under 2.5 pounds when full.
The REMplenish™ Myo-Nozzle & Straw can be placed in any cup or tumbler you already have, like a normal reusable straw.
REMplenish Product Questions
What is REMplenish™?
REMplenish™ is a patented myofunctional therapy nozzle. Using REMplenish provides targeted tongue & throat exercises while you drink water. Exercising and strengthening those key muscles leads to reduced vibration associated with snoring, proper tongue posture, and better nasal breathing. All of this leads to a stronger and better functioning airway. Find supporting research here.
A healthier airway can allow for better breathing, reduced snoring, improved sleep, more energy, and many more benefits depending on the individual.
Can I use REMplenish to drink warm or hot water?
We recommend only cold or room temperature water. The REMplenish therapy Myo-Nozzle changes your swallow pattern; to avoid burning your throat DO NOT use with hot water.
Can I drink liquids other than water with REMplenish?
We recommend drinking only water with REMplenish, as sugars from other drinks will allow more bacterial growth and may be difficult to clean out of the myo-nozzle.
Which product should I order?
The power is in the REMplenish Myo-Nozzle; it is the therapeutic part of the product that provides the benefits. This REMplenish Myo-Nozzle is included in all of our products. You can use whichever product you prefer.
The "REMplenish™ Myo-Nozzle & Straw" (no water bottle included) is for use with your own cups/tumblers. It includes: REMplenish Myo-Nozzle, metal straw, straw cleaning brush, and instructions for use.
"REMplenish™ Myo-Nozzle Plastic Bottle Kit" is a BPA-free plastic bottle with a REMplenish Myo-Nozzle and plastic straw that attaches to it. A flip-top lid covers the nozzle when not in use. It includes: 32oz BPA-free plastic water bottle, REMplenish Myo-Nozzle, BPA-free plastic straw, cleaning brush, and instructions for use.
Individual "REMplenish™ Myo-Nozzles" are available for use on your own 8-10mm reusable straw or if you need a replacement or an extra one on hand. The individual Myo-Nozzles come with a cleaning brush and instructions for use.
The "REMplenish Jr™ Myo-Nozzle Plastic Bottle Kit" has a myo-nozzle sized for children ages 3-9. It is a BPA-free plastic bottle with a REMplenish Jr Myo-Nozzle and plastic straw that attaches to it. A flip-top lid covers the nozzle when not in use. It includes: 18oz BPA-free plastic water bottle, REMplenish Jr Myo-Nozzle, BPA-free plastic straw, cleaning brush, and instructions for use.
Individual "REMplenish Jr™ Myo-Nozzles" are sized for children ages 3-9 and available for use on your own 8-10mm reusable straw. The individual REMplenish Jr Myo-Nozzles come with a cleaning brush and instructions for use.
Do you have a metal/non-plastic bottle option?
We currently do not have a metal option for our REMplenish/REMplenish Jr Myo-Nozzle Bottle Kits. We are working on adding a stainless steel option, but this will take some time. If you would like to avoid plastic, you can purchase our REMplenish Myo-Nozzle or REMplenish Jr Myo-Nozzle, which can be attached to any reusable straw 8-10mm in diameter (straw not included) and then used in any cup or tumbler you already have. Our REMplenish Myo-Nozzle & Straw is a similar option, but with a stainless steel straw included.
Can I use the REMplenish Myo-Nozzle on another straw?
Yes, the REMplenish™ Myo-Nozzle and REMplenish Jr™ Myo-Nozzle fit reusable straws 8-10mm in diameter.
Does the Myo-Nozzle & Straw work in another bottle?
The REMplenish™ Myo-Nozzle & Straw can be used with containers that normally use a metal straw such as a tumbler with a straw port, such as a Yeti, or any open-top cup or glass. The metal straw is 8mm in diameter.
If you are using your own water bottle with a lid, the straw may or may not fit depending on the height of the bottle. The Myo-Nozzle + straw is approximately 10.25 inches (26 cm) in length. You DO want the nozzle to stick up over the lip of the bottle so you can drink from it, and the nozzle is designed to fold back about an inch if a cap is screwed over it.
How much water does the water bottle hold?
The capacity of the REMplenish™ Myo-Nozzle Plastic Bottle Kit is 32 oz (946 mL). The capacity of the REMplenish Jr™ Myo-Nozzle Plastic Bottle Kit is 18 oz (533 mL).
Do you have other bottle colors available?
Our bottle colors change from time to time depending on supply chain availability. The only current available colors are the ones you can see available for purchase on our shop page.
Order Questions & U.S. Shipping Questions
How long does it take for my order to be fulfilled?
We strive to fulfill each order within 1 business day of the order being placed. Some orders may take longer to fulfill if the shipping address is incorrect or other order changes have been requested. We cannot fulfill orders placed on the weekend, but they will ship the following Monday. You will receive an email with a tracking number as soon as your order is fulfilled.
*If your order contains products labeled "Coming Soon" or "Preorder", the order will be fulfilled when all products in your order are available. If you would like the in-stock items from your order shipped separately, contact us to make a request.
What are the shipping options for orders within the United States?
*We offer free Standard shipping within the U.S. on orders $85+
For the lower 48 states and Washington, D.C.:
- $7 for Standard shipping - typically delivered within 3-5 days of fulfillment
- $17 for 2-Day Express shipping - typically delivered within 2 days of fulfillment
For Hawaii, Alaska, and the remaining U.S. territories:
- $10 for Standard shipping - typically delivered within 3-6 days of fulfillment
Do you ship internationally?
Yes! Please see our International Shipping Questions found in the FAQ section below.
What is your money back guarantee?
REMastered Sleep offers a 90-day money back guarantee. You may return the product for any reason to receive a full refund or exchange. You will be responsible for the shipping cost to return the product.
All products are also under warranty against defect or damage for 90 days. International customers (outside of the U.S.) will be subject to pay shipping costs on warranty replacements.
Please contact us to start a return/exchange or request a replacement piece under warranty.
Are your products covered by an HSA/FSA account?
If you are using a REMplenish product recommended by a health care provider as treatment for an illness or disability (such as sleep apnea, tongue issues, TMJ, etc), you could purchase the REMplenish with HSA/FSA funds, knowing that you may need to provide documentation from the health care provider. REMplenish is classified as a physical therapy/speech/sleep aid device when recommended by a physician or therapist. Please make sure to keep your receipt for documentation. If you are audited and it is deemed an inappropriate purchase, you would have to reimburse the account used. If you try your HSA/FSA card in our checkout and it doesn't work: you may have to use a different card, and try to submit the receipt for reimbursement after the fact.
How can I track my order?
REMastered Sleep provides you with a tracking number and link via email when your order is being fulfilled. You can track the status of your order through this tracking number and link as soon as your items have been picked up from the warehouse and scanned by the carrier. Further updates are posted as your parcel is in transit and ultimately delivered to you.
Can I change the shipping address after I place my order?
We allow customers to fix or change their shipping address before their order is fulfilled. Typically, orders are fulfilled within 24 hours so please contact us as soon as possible if your shipping address was incorrect during checkout. Once the order is fulfilled, you will receive an email with a shipping confirmation and tracking number. Once an order is fulfilled, we can no longer make changes to the shipping address.
Can I change the receiver of the package once it has been shipped?
No. Consignee or recipient address cannot be changed after an item has been shipped.
Do you have a physical store/Can I pick up my order locally?
No, all orders are purchased and shipped through the online store. We offer free Standard shipping on orders $85+ within the United States.
International Shipping Questions
Are you shipping to my country?
Our goal at REMastered Sleep is to provide access to our products for as many people as possible. For a complete list of countries we serve, please click here. Unfortunately, there are a few countries around the globe that we do not ship to since either local government policies (e.g., embargos) or logistical challenges prevent us from securely, quickly, and reliably sending our products to them. If you do not see your country listed, please contact us to inquire about international shipping options for your country.
How much do I pay for shipping?
The cost of shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Express vs. Standard). Our commitment to you is that we are 100% transparent with all international shipping costs in terms of shipping rates and Landed Costs (i.e., duties and taxes/fees) if you choose DDP (delivery duties paid). There will be no additional costs for you. If you do choose DDU (delivery duties unpaid), there will be additional costs to be paid upon delivery, and they are not always predictable.
What does Delivered Duty Paid (DDP) shipping mean?
DDP shipping is where the merchant takes responsibility for all landed costs (duties, taxes, and fees), and collects these charges upfront from consumers at time of purchase so the consumer never receives additional bills from customs or carriers at time of delivery.
This means that during the Checkout process, our international customers are able to see the shipping cost and any customs costs required to receive their order. This allows for expedited clearance through customs.
What shipping service levels do you offer?
REMastered Sleep offers multiple shipping services for Express and Standard shipping with coverage across international destinations. FlavorCloud’s technology solutions allows for merchants to customize the shipping services that best suits their needs. This gives you the experience of a high-quality, reliable carrier while reducing shipping rates and fees to pay as little as possible in shipping costs.
Express is designed to provide first-class shipping service where buyers are looking for best in class service and the fastest time in transit.
Standard provides a best-in-class solution for buyers who are more cost conscious and have the flexibility to work with Standard shipping times for a more cost-effective shipping option.
For a few select remote areas, Express shipping may be the only available shipping option due to the remoteness of the country.
How are shipping rates calculated on orders?
Shipping rates are typically calculated based on the weight and size of your parcel. They will also vary based on your chosen service level and your local delivery address.
How long will it take for my order to arrive?
The delivery time varies depending on the route/destination. It typically takes 2-5 business days for Express shipments to arrive. Standard shipments usually take between 6-14 business days. Note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions.
Why do I pay duties and taxes?
Duties and taxes are collected on imports and some exports by a country’s customs authorities. A good’s value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, an import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. Other factors besides the good’s value define the amount of duties to be paid, including trade agreements between countries and specific customs authorities. For example, some countries have minimum thresholds in terms of good’s value below which no duties apply (AKA “de minimis” value)
In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge a variety of taxes on the goods imported. For example, Canadian provinces charge a variety of taxes – from a goods and service tax (GST) to a harmonized system tax (HST) to a retail sales tax (RST).
How do I pay duties/taxes?
Typically, pay duties and taxes at checkout when you place your order and choose DDP (delivery duties paid). This way, you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered. DDP also ensures faster customs clearance and predictable, lower landed costs since it is managed by our service provider’s network. In the case of DDU, you will be asked to pay duties and taxes when the order is delivered to you.
How can I track my order?
REMastered Sleep provides you with a tracking number and link via email when your order is being fulfilled. You can track the status of your order through this tracking number and link as soon as your items have been picked up from the warehouse and scanned by the carrier. Further updates are posted as your parcel is in transit, processed through customs, and ultimately delivered to you.
What if my order becomes stuck in customs?
First, we want to let you know that most shipments make it through customs without delays if you chose DDP, as they are part of our managed service network. That said, customs authorities review a shipment from time to time, known as formal clearance, and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will let you know. Reviews by customs authorities can take as little as a few hours but occasionally last much longer for days or even weeks, depending on the country and their workload at the time.
Can I change the shipping address after I place my order?
We allow customers to fix or change their shipping address before their order is fulfilled. Typically, orders are fulfilled within 24 hours so please contact us as soon as possible if your shipping address was incorrect during checkout. Once the order is fulfilled, you will receive an email with a shipping confirmation and tracking number. Once an order is fulfilled, we can no longer make changes to the shipping address.
Can I change the receiver of the parcel once it has been shipped?
No. Consignee or recipient address cannot be changed after an item has been exported out of the country.
Can I ship to a hotel/temporary address?
We strongly discourage shipping to hotels or similar temporary residences.
Shipments to hotels are highly problematic not just due to the potential to be incorrectly designated as B2B shipments, but also as there’s usually a short window of time to clear them; they often deal with non-residents/non-nationals in a foreign country trying to import; and there is a high likelihood confusion among carriers, customs, merchants, and consignees.